Refund and Returns Policy

Thank you for shopping at MixSmix Trending Store! We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, please review our refund and return policy below to learn how we can assist you.

1. Returns Policy

  • You have the right to request a return within 30 days of receiving your order.
  • The item must be unused, in its original condition, and include all packaging and accessories.
  • Non-returnable items include:
    • Personal items (e.g., undergarments or opened hygiene products).
    • Items that have been opened or used, affecting their original condition.
    • Gift cards.

2. Return Process

  • To initiate a return, contact our customer support team via email at support@mixsmix.com or visit our Contact Us page.
  • Provide your order details (order number, purchase date, and issue description).
  • Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your return request.

3. Refund Policy

  • If your return is approved, your refund will be processed using the original payment method.
  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider’s policies.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us within 72 hours of receiving your order and provide photos of the issue.
  • We will offer a replacement or a full refund, including shipping costs.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service to ensure the product is returned safely.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, feel free to reach out to us via:

Important Notes

  • We reserve the right to decline return requests that do not meet the criteria outlined above.
  • By submitting a return request, you agree to the terms stated in this policy.

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